Shipping
1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.
2. Our Handling time is 1-4 business days after your payment, tracking number will be provided after that. Shipping fees depends on the weight of your items. We charge very low shipping fees for our customers to save your money.
3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will help to resolve your problems immediately.
4. For Flat Rate Shipping, we ship your package by Airmail service which takes about 7 to 25 business days to most countries in the world.
– for USA, Canada, Australia customers, it takes about 7 to 14 business days.(Free Shipping)
– For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 15 business days.(Free Shipping)
– For customers in South America, it may take 10 to 15 business days.(Free Shipping)
– For other countries, it may take 7 to 18 business days.(Free Shipping)
5. For Express shipping, we ship your package by Express Mail Service ( EMS )/DHL/FedEx/UPS, which takes 5-10 business days to almost any country in the world. You can track on http://www.ems.com.cn/english-main.jsp. For USA buyer, you can track on http://www.usps.com. Usually the tracking number will be trackable on these sites in 1 to 2 days after we ship the goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Instruction for Returning Item
– All returns must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through Service@Livianla.com.Please contact us to get a RMA number and return address BEFORE returning the item.
– Items without RMA number will not be accepted.
– Write the RMA number on the front of the package.
– The returned item must be in original packaging.
– For faster processing, please include a copy of your packing slip and write down your reasons.
– It is important to declare your package as a “Product for Return” on the Customs Declaration Form and also declare “$1” as the commercial value.
– The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
– Please allow 10 business days to process your returns or exchanges.
– We reserve the right to refuse any returns or exchanges for any reasons.
Need help?
Contact us at service@livianla.com for questions related to refunds and returns.