Product Warranty:
Livianla chooses products to sell based on our excellent designs and proven reliability. So the quality is guaranteed.
All items sold from Livianla.com have the following warranty:
If you are not satisfied with our product, you can send them back to us in 10 days after you receive it for refund, in this case, we don’t refund the shipping fees. Buyer should pay to ship the itme(s) back.
If the product doesn’t work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.
Return Policy:
Defective Item:
– If an item is DOA (Dead On Arrival) , then the buyer may request for a refund (money-back) or a reship.
– The buyer must inform us within the first 120 days of delivery.
– We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reship.
– After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
– After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.
Bought Wrong Item:
– If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
– The buyer must inform us within the first 120 days of delivery.
– The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
– A 30% restocking fee may be applied for all returns and exchanges at our decision.
– After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged item.
Shipped Wrong Item:
– If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
– The buyer must inform us within the first 35 days of delivery.
– Depending on the type of item, we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.
Lost Item:
– An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
– After the 6th week, the buyer is eligible for a full refund or a reship.
– We are responsible for the reshipping fee.
Out-of-Stock Item:
– If the buyer does not want to wait for an out-of-stock item and if he has paid by PayPal, then we will refund via PayPal.
Cancelled Order:
– If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
– If the order can be intercepted and if the buyer has paid by PayPal, then we will cancel the order and refund the full amount via PayPal.
– If the order cannot be intercepted, then we cannot cancel the order. The buyer may return the item for a Store-Credit. The buyer will not be eligible for a refund.
Wrong Address & Undeliverable Address:
– If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
– If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
– If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
– If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
Instruction for Returning Item:
– All returns must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through [email protected] contact us to get a RMA number and return address BEFORE returning the item.
– Items without RMA number will not be accepted.
– Write the RMA number on the front of the package.
– The returned item must be in original packaging.
– For faster processing, please include a copy of your packing slip and write down your reasons.
– It is important to declare your package as a “Product for Return” on the Customs Declaration Form and also declare “$1” as the commercial value.
– The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
– Please allow 10 business days to process your returns or exchanges.
– We reserve the right to refuse any returns or exchanges for any reasons.